Survey!
What do clients of Bucheri McCarty & Metz LLP think about
their accountants?
A Research Study by Indiana University at Kokomo
An independent survey of present clients of Bucheri McCarty &
Metz LLP was conducted by a management team from Indiana University at
Kokomo. The Firm wanted to determine how successful they had been in
satisfying their clients' requirements for professional services.
As can be seen from the results sheet attached, the Firm received very
high marks in each of the areas measured. Here are a few excerpts from the
IUK report:
"... our analysis shows that the clients of the
firm are satisfied with the Firm and its services. Respondents found the
Firm frequently or always communicative being friendly, making
frequent contact, providing follow-up and clear explanations, informing
clients of changes and clients being comfortable asking questions.
Respondents found the Firm to be highly responsive to their needs
by being prompt, available, willing to help, giving personal attention and
completing reports on time. Respondents found the Firm to be high on
quality, confidentiality, and knowledge about their business.
Respondents found the firm effective in problem solving and giving advice
in business matters. Overall, ninety-two percent of the respondents were highly
satisfied with the services of Bucheri McCarty & Metz LLP."
(emphasis added)
We are proud of our reputation with our clients. . .but we know that we
must earn it every day of the year. Therefore, we will continue to strive
to provide the highest quality of service, committed to meeting our
clients' expectation of their CPA's.
Survey Results:
IUK surveyed our clients in 26 different categories. Respondents
were asked to rate our firm on a scale of 1 (meaning "never") to
5 (meaning "always"). Below are the results of the
survey.
| COMMUNICATION |
|
4.52 |
|
|
|
| 1 |
Personnel are friendly and
courteous |
4.85 |
| 2 |
Staff and professional in
appearance |
4.85 |
| 3 |
Accountant keeps in
frequent contact |
4.04 |
| 4 |
Accountant follows up after
services |
4.19 |
| 5 |
Clients informed of
pertinent changes |
4.29 |
| 6 |
Accountant gives clear
explanations |
4.53 |
| 7 |
Client comfortable asking
questions |
4.83 |
| 8 |
Firm cares about financial
well-being |
4.46 |
|
|
|
| RESPONSIVENESS |
|
4.69 |
|
|
|
| 9 |
Staff willing to help
client |
4.74 |
| 10 |
Staff gives personal
attention |
4.73 |
| 11 |
Phone calls returned
promptly |
4.63 |
| 12 |
Financial reports completed
on time |
4.6 |
| 13 |
Accountant available when
needed |
4.62 |
|
|
|
| QUALITY |
|
4.38 |
|
|
|
| 14 |
Firm knowledgeable about
client business |
4.47 |
| 15 |
Finances kept confidential |
4.8 |
| 16 |
Errors corrected
efficiently, professionally |
4.68 |
| 17 |
Fees explained before
services provided |
3.68 |
| 18 |
Fees reasonable for
services |
3.78 |
| 19 |
Firm provides quality
service |
4.74 |
|
|
|
| EFFECTIVENESS |
|
4.25 |
|
|
|
| 20 |
Accountant is effective
problem solver |
4.4 |
| 21 |
Client referred to
specialist |
3.65 |
| 22 |
Advice received was
beneficial |
4.35 |
| 23 |
Firm is meeting needs |
4.57 |
|
|
|
| SATISFACTION |
|
4.68 |
|
|
|
| 24 |
Clients satisfied with
services |
4.65 |
| 25 |
Client would recommend firm |
4.7 |
| 26 |
Client will remain client
of firm |
4.65 |
